SMS Terms & Conditions

By providing your mobile phone number to North Shore Air Conditioning Inc.—through any form on our website, over the phone, by text message, or by other means—you expressly consent to receive SMS text messages from us at that number. This consent applies to both service-related and marketing communications.

Types of messages you may receive include:

• Service Messages: Appointment confirmations, scheduling reminders, technician arrival notifications, service updates, and follow-up communications.
• Marketing Messages: Seasonal maintenance reminders, promotional offers, discounts, newsletters, and information about new services.

Service-related messages may be sent without a separate opt-in, as they are necessary to fulfill your service request. Marketing messages require your consent, which you provide by checking the SMS consent box on our forms or by providing your number and indicating you wish to receive offers.

The frequency of messages varies depending on your interactions with us. Typically, you may receive 1–10 messages per month. During active service appointments, you may receive additional service-related messages. You will not receive more than 30 messages per month under normal circumstances.

Standard message rates and data charges from your wireless carrier may apply to messages you receive from us. You are responsible for any charges imposed by your carrier. Check with your carrier for details on your messaging plan.

You may opt out of receiving SMS marketing messages at any time by:

• Replying STOP to any text message we send. You will be unsubscribed immediately.
• Calling us at (808) 333-1236 and requesting to be removed from our SMS list.
• Emailing us through our website contact form with your phone number and opt-out request.

After opting out, you will receive a confirmation message. Opting out of marketing messages does not prevent us from sending essential service-related messages (such as appointment reminders) if you have an active service appointment.

If you need assistance with our SMS program, you can:

• Reply HELP to any text message for support information.
• Call us at (808) 333-1236.

Our SMS messaging program complies with the Telephone Consumer Protection Act (TCPA) and applicable Federal Communications Commission (FCC) regulations. We obtain prior express written consent before sending marketing text messages. We do not send messages to numbers registered on the National Do Not Call Registry for marketing purposes, unless you have an existing business relationship with us and have provided consent.

By providing your phone number, you also consent to receive phone calls from North Shore Air Conditioning Inc., including calls made using an automatic telephone dialing system or an artificial or prerecorded voice, for the purposes described in this policy and our Privacy Policy. This consent applies to all phone numbers you provide to us, including mobile, landline, and VoIP numbers.

To provide our SMS program, we collect and process the following information:

• Your mobile phone number.
• Your name and service details (for service-related messages).
• Message delivery status and opt-out preferences.
• Carrier information for message routing.

This information is processed through our CRM and SMS service providers. See our Privacy Policy for details on how we protect your data.

We do not sell your phone number or SMS data. We may share it with our SMS service provider and CRM platform solely for the purpose of delivering messages and managing your account. These providers are contractually obligated to protect your information.

We may update this SMS Terms & Conditions policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued acceptance of messages after changes are posted constitutes acceptance of the updated terms. If we make material changes, we will notify you via SMS or email.

For questions about our SMS program or this policy, contact us:

North Shore Air Conditioning Inc.
67-079 Nauahi St #383, Waialua, HI 96791
Phone: (808) 333-1236
Hawaii License: CT-39081