Privacy Policy

We collect information you provide directly to us when you fill out a form on our website, call us, or otherwise interact with our business. This may include:

• Personal Information: Your name, email address, phone number, and mailing/service address.
• Project Information: Property type, service needed, location, equipment details, and any notes you provide about your HVAC needs.
• Communications Data: Records of your calls, text messages, emails, and form submissions.
• Technical Data: IP address, browser type, device information, pages visited, and usage statistics collected automatically when you visit our website.

We use the information we collect to:

• Respond to your service requests, inquiries, and quotes.
• Schedule appointments and provide HVAC services at your property.
• Send you appointment reminders, service updates, and follow-up communications via phone call, SMS text message, and email.
• Send promotional offers, newsletters, and marketing communications (only if you have provided consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our legitimate business interests.

By providing your phone number to North Shore Air Conditioning Inc.—whether through our website forms, over the phone, or by other means—you consent to receive service-related and marketing communications from us at that number. Communications may include:

• Appointment confirmations, reminders, and scheduling updates.
• Service follow-ups and customer satisfaction inquiries.
• Promotional offers, seasonal maintenance reminders, and marketing messages.

Message frequency varies based on your interactions with us. Standard message and data rates may apply from your wireless carrier. You may opt out of SMS marketing messages at any time by replying STOP to any text message we send. To opt out of all communications, contact us at (808) 333-1236 or email us. Reply HELP for assistance.

For full details on our SMS practices, please review our SMS Terms & Conditions.

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who support our business operations, such as CRM platforms, marketing automation tools, scheduling software, and analytics providers.
• Business Partners: Subcontractors or partners involved in delivering HVAC services to your property, only as necessary to complete the work.
• Legal Compliance: Law enforcement, government agencies, or other parties when required by law, court order, or to protect our rights and safety.
• Business Transfer: In connection with a merger, acquisition, or sale of all or a portion of our business assets.

Our website may use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve relevant advertising. Third-party advertising partners (such as Meta/Facebook and Google) may use these technologies to measure advertising effectiveness and show you ads on other platforms.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

We participate in advertising programs on platforms such as Meta (Facebook/Instagram) and Google. These platforms may use tracking technologies to show you ads for our services based on your visits to our website or interactions with our content. You can opt out of personalized advertising through the platform's settings or by visiting aboutads.info/choices or google.com/settings/ads.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time, subject to applicable legal requirements.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of the sale or sharing of your personal information for advertising purposes.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at (808) 333-1236 or through our website's contact form.

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can promptly delete it.

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

North Shore Air Conditioning Inc.
67-079 Nauahi St #383, Waialua, HI 96791
Phone: (808) 333-1236
Hawaii License: CT-39081